ED Sports Returns\Exchange Policy
Should you wish to exchange/return an item, all items MUST be returned in an unused/unworn condition to the address listed below. We reserve the right to refuse a refund if the item(s) are returned in a non-saleable condition or are damaged. All items for exchange or refund must be returned within 14 days of purchase. Should you wish to talk to a member of our staff please call 01 6677300 or email firstname.lastname@example.org
The following cannot be returned or exchanged:
Special offers\on sale items and personalized or bespoke items as well as under garments including, baselayers, jock straps and athletic supports.
We reserve the right to withhold a percentage of the refund value of the goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale.
If you wish to exchange an item, please return the item to us at the below address together with your contact details and receipt. We will endeavour to get the replacement goods out to you within 7 working days. Please note that there will be an additional delivery charge of €8.50 for all exchanges.
If you wish to return an item for a refund, please return the item to us at the below address together with your contact details and receipt. We will endeavour to process your refund within 3 working days of receiving the goods. Any goods returned that were purchased online and availed of Free Shipping; the shipping charge of €8.50 will be deducted from the refund.
Please note that if a product is repairable, it will be repaired and not replaced. In the vast majority of such cases, upon receipt of the item, we will forward the item(s) to the relevant manufacturer for inspection. The majority of manufacturers quote up to 28 days for repair of goods. If the item is not something that can be repaired, we will replace it free of charge, or offer a suitable alternative if this is not possible.
Hockey Stick Returns:
We are unable to accept returns of any hockey sticks older than 6 months.
Please note that any previous season or ‘special offer’ hockey sticks returned will not be replaced with the current season’s model. A refund or suitable replacement will be offered instead.
Hockey Stick Breakages & Complaints:
Manufacturers will replace sticks that are blatantly faulty and have failed very early in their usage – usually the first few weeks. Wear to the head is an inescapable feature of modern hockey game and manufacturers cannot and will not replace sticks for this reason. Simple effective methods and materials should be used to lessen wear to the head or shaft. Damage inflicted on a stick from clashes with other sticks is not a legitimate cause for complaint. Manufacturers will not replace any stick that is well used, well-worn or shows clear signs of damage having been inflicted on it.
The following are not covered and are not suitable for returning a stick:
Chips, scratches, nicks, “invisible cracks”, unravelling grip, cracks in the label, worn stick heel, loose particles inside the composite’s interior, rattles, vibration, or any other result of normal use. These problems will not affect play of the stick.
In the event of loose particles and rattles inside of the stick, this can usually be resolved by removing the end cap of the hockey stick and shaking the particles out.
Reverse Edge Hitting Damage
We are unable to offer a replacement or refund for damage caused by hitting the ball with the edge of the hockey stick. While the current FIH rules allow reverse edge hitting, the manufacturers warranties DO NOT cover this. If you hit the ball with this area of the stick, you do so entirely at your own risk.
Cricket Bat Returns:
We are unable to accept returns of any Cricket Bats older than 6 months.
Please note that any previous season or ‘special offer’ cricket bats returned will not be replaced with the current season’s model. A refund or suitable replacement will be offered instead.
Cricket Bat Breakages & Complaints
Manufacturers will replace Bats that are blatantly faulty and have failed very early in their usage – usually the first few weeks. Manufacturers will not replace any bat that is well used, well-worn or shows clear signs of damage having been inflicted on it.
Proof of Purchase
Customers are advised to retain their till receipt or order confirmation and to present this to us with any complaint in order to establish the exact age of the stick. Some suppliers will request this, or other form of proof of purchase, when a stick is returned under complaint.
Pembroke Wanderers Hockey Club